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AI that superpowers every conversation.

Know who books best. Keep every chair full.

See which calls became appointments and who books best, scored for your industry. Then an AI appointment assistant wins back the visits you lose today: after-hours callers booked, cancellations refilled, no-shows rebooked and overdue patients recalled.

Get a free demo Talk to us See a sample call

One platform: cloud phones, web chat, AI call scoring and an AI appointment assistant. Built for medical and eye care practices, law firms, sales teams and service businesses. We move your numbers for you, direct or through IT and telecom partners.

Sample call Eye care line, after hours, one example
  1. AI assistantThanks for calling the eye clinic. The office is closed, but I can book a visit for you. How can I help?
  2. CallerHi, I need an eye exam. My glasses aren't working for me anymore.
  3. AI assistantI can book that. To find your chart, can I have your name and date of birth?
  4. CallerMaria Lopez, March 4th, 1986.
  5. AI assistantThank you, Maria. Will you be using a vision plan or medical insurance for this visit?
  6. CallerMy vision plan, same as last year.
  7. AI assistantGot it, a routine vision exam. Dr. Patel has Tuesday at 9:40 or Thursday at 2:15. Which works better?
  8. CallerThe Thursday one, please.
  9. AI assistantYou're booked for Thursday at 2:15 with Dr. Patel. I just sent a confirmation text, and we'll remind you the day before.
One example: a made-up practice and patient. Names, times and scores are illustrative.
Industry scoring for your team

See who books best, and coach from real calls.

You do not need a call center to know who books best. icepac.ai scores each position's recorded calls on booked visits, insurance questions, patient sentiment and protected-information handling, so you see where appointments are won and lost, and which moments are worth coaching.

Front desk

Sample data
  • Calls handled412
  • Booking rate74%
  • Patient sentimentPositive
  • Insurance questions resolved92%
  • Protected-info handling100% ID first

Scheduling

Sample data
  • Calls handled356
  • Booking rate84%
  • Patient sentimentPositive
  • Insurance questions resolved88%
  • Protected-info handling98% ID first

Check-in / billing

Sample data
  • Calls handled238
  • Booking rate52%
  • Patient sentimentMixed
  • Insurance questions resolved79%
  • Protected-info handling96% ID first
Team view, this week (sample data)

Calls handled

1,0063 positions

Booking rate

72%team average

Sentiment

Positivestart to end

ID checked first

98%protected info

Coaching moments

  • Check-in / billingTwo calls discussed a balance before the date of birth was confirmed. Jump to the moment and coach from the transcript.
  • Front deskSix insurance questions went to billing without an answer. A short script fixes most of them.
  • SchedulingOffered the earliest opening first on nine of ten booking calls. Worth a thank-you.

Sample data for a made-up practice. Positions are labeled by role, and every scorecard line can be changed to fit how you work.

How industry scoring works Coaching and team performance Law firm? See the intake scorecard. Sales team? See the sales scorecard.

AI appointment assistant, after hours

Patients who call after 5 get an appointment, not voicemail.

Today those calls reach voicemail, and some of those patients book somewhere else. The appointment assistant answers and books them while they are still on the line. It covers hours nobody was staffing, so it adds visits without replacing anyone.

  • Answers whenever your office is closed or every line is busy: evenings, weekends and holidays, on the hours you choose
  • Books into your schedule by your rules, then confirms and reminds by text or call
  • Answers questions on hours, insurance and what to bring, and sends urgent calls to your on-call line
  • Speaks English or Spanish, hands any caller to a person on request, and leaves your team a summary of each call for the morning
Meet the AI appointment assistant

Your extra appointments a month

Illustrative

Replace the sample numbers with yours. The estimate updates as you type.

After-hours calls a month-
Reach no one today-
Extra appointments a month-
Value a month-

Illustrative estimate over 21 business days a month. The starting numbers are placeholders, not industry figures. In the free demo, we count your real after-hours calls from a call log export from your current phone system.

Measure my real after-hours calls
Cancellations, no-shows and recalls

Keep every chair full, even when plans change.

An empty slot is a visit you never get back. When a patient cancels, the appointment assistant offers the opening to patients who want an earlier time, by text and then by phone, starting the minute it opens, while it is still easy to fill.

  1. Monday, 9:10 a.m.

    Thursday opens up

    A patient cancels Thursday at 2:15. The slot is back on the schedule at once.

  2. Monday, 9:11 a.m.

    The waitlist gets a text

    Patients who asked for an earlier Thursday visit get the offer.

    An opening came up Thursday at 2:15. Reply YES to move your visit up.
  3. Tuesday, 2:15 p.m. (48 hours out)

    Calls, one at a time

    Nobody has taken it yet, so the AI calls those patients one by one.

  4. Tuesday, 3:05 p.m.

    Slot filled

    A patient moves up the visit they were waiting for. A full schedule, and a happier patient.

  • Fewer no-shows. Visits confirmed by call or text, so a cancellation caught early goes straight to the waitlist.
  • No-shows called to rebook the same day. The assistant calls patients who missed a visit and books a new time.
  • Overdue patients back on the books. Annual exam recalls by call or text fill your schedule weeks out.

Sample timeline. Only opted-in patients are contacted, and you set the timing.

See it fill a canceled slot and rebook a no-show in your free demo

For every practice

Recorded calls, summarized and filed in the chart for you.

With or without the assistant, the calls you record become a clean, searchable record. icepac.ai connects with the EMR and practice-management systems practices use; tell us yours and we will show it in your free demo.

Know a call from its summary

A word-for-word transcript and a short summary: who called, why, and what happens next.

Spot an unhappy patient early

Sentiment from start to finish, with promises, complaints and callbacks pulled out and listed.

Find any call fast

Search by name, phrase, topic or outcome, across calls, voicemails and chats.

No retyping into the chart

Callers matched to the chart, summaries attached and bookings on the schedule your team already uses.

Explore call intelligence

For larger offices: the full AI front desk

Multi-office groups: patients answered, not left on hold.

Groups with central scheduling or heavy call volume can let the AI front desk take overflow or all scheduling calls during the day. Your staff handle the calls that need a person.

  • Answers many callers at once, so callers in a Monday rush are answered, not left on hold
  • Takes overflow only, or all scheduling calls, by number or queue
  • Its calls are scored on the same scorecard as your team's
How the full front desk works
Underneath it all

Your phone system, with the AI already built in.

One vendor for phones, chat and AI

Business lines, queues, menus, voicemail to text, desk, mobile and browser phones, website chat and texting on your business number. The AI runs on the same platform, so there is nothing else to connect.

Explore the phone system

Built to stay up

Each organization runs on a phone system dedicated to it, not a shared pool, monitored around the clock, with nightly backups of your settings and recordings.

How we run it
Built for how you work

Scored on what your industry runs on.

Medical and eye care

A fuller schedule: front-desk scoring, after-hours booking, cancellation fill and recall.

For practices

Law firms

More consults kept: intake scored, after-hours intake and missed consults rebooked.

For law firms

Sales and home services

More jobs booked: leads scored, evening booking, canceled jobs refilled, seasonal reminders.

For businesses

Executives

The value your calls add each month, with booking rates and sentiment by location.

For executives
Built for privacy

Your conversations stay protected.

Sensitive details are protected at every step, and you decide who can see what.

How we protect callers
  • Card numbers and Social Security numbers redacted from transcripts
  • Role-based access, with every reveal of protected information logged
  • Recordings and transcripts kept on a phone system dedicated to your organization, not a shared pool
  • Encryption in transit and recording notices you control
  • Identity checked by name and date of birth before any details are shared
Partner program for IT, cabling and telecom companies

Bring icepac.ai to your clients.

icepac.ai is built to be delivered direct or through partners. IT companies and MSPs, low-voltage and cabling contractors, and telecom companies can refer, resell or co-brand the platform, with our engineers behind every client. Already work with an IT provider? Ask them about icepac.ai.

Become a partner Partner login
Questions

What buyers ask us first

What is icepac.ai?

icepac.ai is an AI phone system: a cloud business phone system and web chat with industry-specific call scoring and call intelligence built in, plus an AI appointment assistant that answers after hours and keeps your schedule full. It scores your team's recorded calls, so you see who books best and where to coach.

What does industry-specific scoring mean?

Recorded calls are graded on the outcomes your field runs on, for each person or answering position. A practice sees calls handled, booking rate, patient sentiment, insurance questions resolved and protected-information handling; a law firm sees intake quality, conflict check and consult booked. You start from a scorecard for your industry and change any line.

Can I see how each person on my team is doing?

Yes. Each person or answering position gets a scorecard trend with calls handled, booking rate and patient sentiment, plus the moments worth coaching, and managers see the whole team side by side on the performance dashboard.

What does the AI appointment assistant do?

It answers whenever your office is closed or every line is busy, on the hours you choose: it answers common questions, books visits into your schedule by your rules and sends urgent calls to your on-call line. It also keeps the schedule full. It confirms upcoming visits, offers canceled slots to opted-in waitlist patients by text and then by call, calls same-day no-shows to rebook, and reaches patients overdue for their annual exam. It covers the hours and calls nobody had time for, so it does not replace anyone.

Does it connect to our EMR?

icepac.ai connects with the EMR and practice-management systems eye care and medical practices commonly use: callers are matched to the patient chart, call summaries are attached, and bookings land on the schedule your team already uses. Name your system when you ask for a demo, and we will show it working against a schedule set up like yours.

Is icepac.ai a phone system or an add-on?

It is the phone system. Your lines, desk and mobile phones, queues and menus run on the icepac.ai cloud phone system, and the AI works on the same platform, so there is no second vendor to connect.

How is pricing set?

There are three plans: Phone System, Call Intelligence and Full Intelligence. The AI appointment assistant, which keeps your schedule full, can be added to any plan. Phones are from $24.95 per user per month. AI features are quoted to fit your practice, based on your users, lines and locations, and the pricing page compares what each plan includes.

How do I see it working?

Ask for a free demo, about 20 minutes. We score calls like yours, count your after-hours calls from a call log export from your current phone system, and let you hear the assistant book a visit. Use the form below or chat with us.

Free demo

Find the visits your phones are missing.

Tell us a little about your business. We will set up a free demo on calls like yours, about 20 minutes, and show you the transcripts, scores and reports your team would get.

  • We set up a scorecard for your team and your industry.
  • We count your after-hours calls from a call log export from your current phone system.
  • You hear the appointment assistant book a call and fill a canceled slot.
  • You leave with your after-hours call count and a starting scorecard for your team.

Phones from $24.95 per user per month. That is the phone system. AI features are quoted to fit your practice. See plans

Rather talk now? Use the chat button in the corner.

Or call 800-423-3221

Email or phone, so we can reach you.

Free, with no obligation. A person from our team replies to set a time.

Work with an IT provider? Ask them about icepac.ai, or name them in your note and we will include them.