One platform
Phones, web chat, call intelligence, industry scoring, reporting and the AI appointment assistant for after hours and cancellations share one system, so a transcript, a scorecard and a booking all come from the same call.
About icepac.ai
We build the phones and the AI. Then we run them for you.
icepac.ai builds its own cloud phone system and the AI that works on it, on one platform. The AI handles the calls you choose: after hours, overflow, or the full front desk for larger offices. It books them by your rules and analyzes the calls you choose to record, because it is part of the phone system, not bolted on.
Engineered and supported in Tampa Bay, Florida.
What we do
One team builds it, sets it up and supports it.
icepac.ai is built by telecom and software engineers who write the phone platform, the call analysis that runs on it and the monitoring that watches both. The same engineers set up your system, and they are the people who answer when you call.
Built for groups
Many offices, many providers and one central scheduling team on one platform, with each location's hours, menus and booking rules set up on its own.
Rollouts office by office
Multi-location groups switch one office at a time, on dates you choose, with our engineers on the line for each go-live.
Built to be delivered direct or through partners. Work with us directly, or ask your IT provider about icepac.ai. IT, cabling and telecom companies can join our partner program.
How we run it
Built to stay up.
Your phones are the front door of your business. Each organization runs on a phone system dedicated to it, not a shared pool, and it is monitored automatically around the clock.
- Carrier connections monitored around the clock, with our engineers alerted the moment one drops
- Alert calls and emails to our team when something needs attention, and a follow-up when it is resolved
- You choose where calls go when the AI is off or an office is closed: staff, voicemail or mobiles
- Nightly backups with retention, so settings and records can be restored
- Uptime graphs and a 30-day change log for every system
Support and onboarding
How switching works.
Step 1
Discovery call
We map your lines, locations, hours and the calls that matter most.
Step 2
We build it
Greetings, menus, queues, booking rules and what the AI may say, approved by your team.
Step 3
Number move
We move your numbers for you and schedule the switch so callers keep reaching you.
Step 4
Go live together
Our team is on the line with yours on go-live day.
When you need us
Use the chat button in the corner of any page, or email hello@icepac.ai. You reach the engineers who build and run your system, not a script.
Questions about us
Who builds and supports icepac.ai?
One team of telecom and software engineers builds the phone platform and its AI, sets up each customer's system and answers when you call. You talk to the people who run your system.
How does switching work?
We map your lines, locations and hours, then build your greetings, menus, queues and booking rules for your team to approve. We move your numbers for you and are on the line with your team on go-live day. Groups with several locations can switch one office at a time.
How do I reach the team?
Start a chat with the button in the corner of any page, email hello@icepac.ai, or send the free demo form on this page. A person from our team replies. Support Monday to Friday, 8 a.m. to 5 p.m. Eastern, plus an on-call engineer for emergencies 24/7, 365 days a year.
Free demo
See it on calls like yours.
Tell us a little about your office. We will set up a free demo built around your office, about 20 minutes, and you will hear exactly what your callers would hear.
- We set it up with your lines, hours and recording rules.
- You see calls like yours transcribed, summarized and scored for your industry.
- If you want it, you hear the AI appointment assistant answer and book a call.
Rather talk now? Use the chat button in the corner.
Or call 800-423-3221