Partner program
Give your clients AI call analysis and scoring built for their industry, on a cloud phone system with web chat. icepac.ai is built to be delivered direct or through partners. IT companies and managed service providers, low-voltage and cabling contractors, and telecom companies can refer, resell or co-brand the platform, with our own engineers behind every client.
Who we partner with
Each partner type brings something different to the client. We bring the phone system, the AI and the engineers who run it.
Your clients already call you when anything with a power cord stops working. Add a cloud phone system with call intelligence, industry scoring and an AI appointment assistant to what you offer, without building or running a phone platform yourself.
You pull the cable, mount the access points and hang the handsets. Add the phone system itself to the job: specify icepac.ai on new builds, office moves and remodels, and hand over phones that ring on day one.
For carriers and phone companies that would rather not keep investing in an aging voice platform. Move your business customers onto icepac.ai on a schedule you control, keep the relationship, and offer call intelligence, industry scoring and, if they want it, an AI appointment assistant.
icepac.ai is built to work with other providers. It connects to practice-management, scheduling, CRM and ticketing systems, so bookings, call summaries and caller details land where your shared clients already work.
Program models
Pick one model or mix them client by client. Fees, margins and billing are written into your partner agreement.
Tell us about a client who is ready for a better phone system. We run the demo, the setup and the support, and you earn a referral fee when the client signs. You stay their trusted advisor.
Offer icepac.ai at partner pricing, bundle it with your own services and bill the client the way they expect. You own the relationship, with our engineers behind you.
Present icepac.ai with your company name beside ours in proposals, onboarding and client communication, or offer it under your own brand by agreement.
Keep the client and leave the phones to us. Our engineers build, monitor and support each client's system, and we copy you on anything that affects them, so you are never surprised by a change.
What you get
A named contact on our partner team for your company. Onboarding, deal questions, pricing and escalations go to people who know your business and your clients.
Product training for your sales and support teams, demo walkthroughs, sample call recordings and ready-to-send material for each industry we serve.
A working demo you can show clients, with sample calls, transcripts, summaries and reports, so they see their own kind of calls analyzed and scored before they buy.
Register an opportunity once and it is recorded as yours, so the client stays tied to the partner who brought it.
Your registered deals, each client's status from demo to go-live, your fees and your sales material in one place.
Sign in to the partner portalWe join your client calls, run demos with you, move your client's numbers and stay on the line for go-live.
Partner portal
Registered deals, each client's status from demo to go-live, and the fees owed to you, in a workspace our partner team sets up during onboarding.
Registered deals
Clients
Fees
Owed and paid, per clientIllustrative portal with sample data. Not real partners or clients.
Direct from the people who build it
Whether a client buys from us or through a partner, their system runs on the platform our own engineers write, set up and monitor. Working with us directly means working with the team that builds it.
Already an icepac.ai customer? Nothing changes for you: you keep the same support, straight from us. More about icepac.ai.
Who supports your clients
Referral clients talk to our team directly. For resale and white-label clients, take the first call yourself with our engineers behind you, or send the client straight to us. Support and escalation terms are set out in your partner agreement.
Support Monday to Friday, 8 a.m. to 5 p.m. Eastern, plus an on-call engineer for emergencies 24/7, 365 days a year.
How it works
What your clients get
Your clients get one system for their phones and web chat, clear call insights scored for their industry, and an AI appointment assistant when they want one, ready for medical and eye care practices, law firms and service businesses, with privacy controls described on our trust page.
You get a product that is easy to explain, a demo that sells itself and a team that supports it.
IT companies and managed service providers, low-voltage and structured-cabling contractors, telecom companies, and technology providers whose systems connect to ours. If your clients depend on their phones, tell us about your business in the form below.
Yes. We plan the move with you, move your customers' numbers on a schedule you set, and can keep your name on the service through a co-brand or white-label arrangement.
Both are set out in your partner agreement, including how and when they are paid. Ask us for the current terms when you apply.
Yes. Partners can co-brand icepac.ai, with their company name beside ours, or offer it under their own brand by agreement.
Referral clients sign with icepac.ai directly. For resale and white-label clients, billing is arranged in your partner agreement.
Our partner team opens your portal account during onboarding. Sign in on the partner login page. If your login does not work, contact our partner team.
Tell us about your company and the clients you support. A person from our team will walk you through the program and how we work alongside you.
Rather talk now? Use the chat button in the corner.
Or call 800-423-3221
